Director of SRE and OBSERVABILITY

Job Description

We are currently looking for a head of Observability development and engineering with enterprise wide responsibility for all the metrics, telemetry, events and logs across internal and external cloud and distributed computing.

Roles and Responsibilities

• Managing and developing a team of over 50 people with a mix of employees and contractors.


• Developing and enhancing full-stack observability for Hybrid, Multi-cloud deployments providing consistent view for various teams.


• Strong development and agile process background


• Reviewing existing Observability and Monitoring solutions to uplift technology solutions to provide scale-out, robust, cost effective solutions


• Identify comprehensive risks and risk-mitigation-mapping matrix, Coordinating with the Security, Risk & Compliance teams


• Develop high-level solution specifications with attention to integration and feasibility (technical, function and financial)


• Ensure solution meets all requirements of quality, security, modifiability, extensibility and scalability.


• Actively seek ways to improve business software processes and interactions


• Proactive collaboration with team members to identify common challenges and by continually researching best practices in coding


• Prepare an easy to understand report detailing achieved milestones and short-term and long-term project goals


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Skills / Qualifications Required

• Advanced years of experience from architecture and design to delivery and support of complex highly scalable robust solutions.


• Experience in designing scalable enterprise solutions with high volume, high frequency data


• Good knowledge of self-serviced Monitoring solutions from - Real User Monitoring, Synthetic Monitoring, Application performance monitoring, Endpoint Monitoring, Compute and Storage monitoring.  With solutions like Prometheus, Grafana, AppDymanics, Splunk, ElasticSearch


• Experience in developing and coordinate cloud architecture across diverse areas including Application Development, Identity and Access Management, Network, Data management and Security to determine functional and non-functional requirements.


• Experience in Infrastructure as Code, CI/CD tools (Jenkins, Bitbucket, Artifactory, JIR, ansible, Terraform, Cloud Formation Templates, Puppet etc.) 


• Good knowledge of Operating Systems (Linux, Unix, Solaris, Windows, mainframe will be a plus) and Enterprise Computing


• Good Understanding of Networking (TCP/IP, IP addresses, HTTP, and DNS is an added advantage)


• Good understanding of security (knowledge of firewall and other security components) and open source technologies


• Experience working on large-scale projects, leading teams in an agile methodology.


• Experience developing software utilizing various languages including Ruby, Python, Java/J2EE, C++, PHP, .NET, GoLang, etc..


• Familiarity with HTML/CSS, JavaScript and UI/UX design


• Experience in a modern microservice framework (Spring Boot, Node.js/Express, Microprofile, Ruby on Rails, etc)


• Experience of cloud platforms (AWS, Google Cloud, Azure, IBM) to design, create, and deploy solutions using Container/Kubernetes (Openshift, IBM Cloud Private, EKS...)


• Experience designing secure software systems based upon industry-specific specifications


• Oversee the technology budget and manage the budget and forecasts to ensure relevant targets are met


• Utilize in-depth knowledge of how technology integrates within  and of direct competitors products and services


• Make evaluative judgments based on analyzing information in complicated or unique situations, utilizing multiple sources of information


• Negotiate with senior leaders across functions, and with external parties, as required

Education:

• Bachelor’s degree/University degree or equivalent experience