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Location: New York, New York
Salary/Pay Range: $70 - $85
Job Description
A Production Support Consulting role is available at our client, a NYC based investment bank. This is a Hybrid Work model and candidates need to live locally to be able to commute to the office.THE DAY-TO-DAY RESPONSIBILITIES:
Reporting into Americas lead for Global Risk and Shared Product Support in Wholesale Production Services, this is a high profile and critical support role, in a pressurized environment and demands an individual with flexibility, acumen and the ability to assimilate lots of information quickly, with focus on Incident and Problem Management.
The role requires a highly motivated individual to provide technical support using standardized practices, a set of support tools for Global Risk Platforms users as stated below:
- First point of contact for all support queries, collaborates with business users to analyze reported issues, perform technical analysis and resolves complex user queries in a timely manner.
- Adopt best practices and ability to demonstrate best-practice.
- Review service availability, performance and stability and proactively identify service trends and taking the appropriate actions to resolve service-related issues.
- Ability to involve the correct resources to address any issues.
- Establish strong collaborative relationships between Production Services and Application development teams, the business, as well as Infrastructure and other functional groups.
- Diligence in maintaining ITIL Service Management processes, procedures and work instructions, monitoring compliance to them and undertaking continual improvements as required.
- Ensure software or hardware changes do not impact application service levels.
- The role requires a strong, dedicated team player with leadership skills.
- The role requires weekend & holiday support related activities on rotation basis.
THE SKILLS YOU NEED TO GET THE ROLE:
- IT Incident, Problem, and Change Management processes experience
- Application management improvement processes and support practice experience.
- Experience managing transitional changes to large and complex systems.
- Hands on Unix/Linux skills including ability to understand and write Shell/Perl/Python scripting.
- Must have hands on technical support experience in Database – Sybase/SQL Server/Oracle.
- Good knowledge of Autosys setup and configuration.
- Working knowledge of Java, Informatica, SSIS packages will be a plus.
- Working knowledge of Risk, Fixed Income Trading or Position Management Systems will be a plus.
- Knowledge of Cloud Technologies (AWS, Azure or similar) is a plus.
- Understanding of Agile practices and principles is a plus.
- AWS Practitioner Certification or similar is a plus.
- Full understanding of ITIL.
- Knowledge and experience in IT automation.
- Strong Relationship Management skills. Customer-focused with gravitas and professionalism.
- Excellent communication, listening and interpersonal skills.
- Strong analytical and problem-solving skills.
Pay Range: $70 - $85 hourly
If you’d like to learn more about this opportunity, please contact us directly at jpandya@aegistech.com.
#Aegis
If you’d like to learn more about this opportunity, please contact us directly at jpandya@aegistech.com.
#Aegis
