Service Desk Consultant

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Location: NYC, New York

Salary/Pay Range: $45 - $50

Job Description

A ServiceDesk Support job that is in NYC is available with our client, a global private equity firm. This is a consulting assignment with a potential conversion to hire.


  • Responding to client support incidents and requests.
  • Contacting clients to find out the nature of the problem and data gathering.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Resolving networking and connection issues on all devices.
  • Keep all support tickets up to date and well documented.
  • Providing training in computer operation and management for a better experience.
  • Image laptops and set up new hires
  • Asset management and tracking of devices and peripherals.
  • Troubleshoot Mac OSX, iOS, Windows 10 and Microsoft O365


  • Minimum of 3 years’ experience providing technical support in the financial sector.
  • Experience in troubleshooting Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg and other financial applications. (Finance is a plus, not mandatory)
  • Strong analytical, problem solving, and organizational skills.
  • Willingness to take initiative and to follow through on projects; ability to work with little direction.
  • Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs.
  • Ability to meet tight deadlines and work well under pressure.
  • Excellent interpersonal skills with an ability to interact with personnel at all levels.

Pay Range:

Hourly Pay range: $45 - $50


If you’d like to learn more about this opportunity, please contact us directly at


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